Elayne Coakes BA, MSc, PGCertEd, PhD is a Senior
Lecturer, Westminster Business School,
Westminster University, London UK, where she is
a member of the
Centre for Business
Information and Process Management
(BIOPoM), and leads the Complexity
and Organisational Systems Research Group.
Her membership of professional bodies includes
being an MBCS, a Fellow of the HEA, and a member
of the Operational Research Society [UK] for
whom she runs professional updating courses on
using knowledge management for risk management.
She was also a chartered member of the CIPD.
Alongside her university works she is also a
professional consultant and is an Associate at
as well as being an Associate of
Alliance. Additionally she consults in Change
Management - running workshops and developing
plans, and team development using the Enneagram
of Personality types for [role] assessment.
Elayne has published widely and is active in
promoting the sociotechnical view of information
systems development and implementation, and has
both written and edited a number of books in
both this and the knowledge management area and
is Editor-in-Chief of the International Journal
of Sociotechnology and Knowledge Development
published by IGI Press.
In particular she pursues research regarding the
inter-relationships between humans, information,
knowledge and learning; and the information
systems that support related work within
Her past work experience includes supervision of
software training within the IT department of an
international engineering contractor, being a
director of a small software company, and as
being the lead partner in a computer training
firm which held Government grants for
consultancy for software choice and
implementation within SMEs.
Consultancy experience in large and small
enterprises has provided Elayne with extensive
applied business experience. Clients have
included major companies in office automation,
office equipment, professional bodies, and UK
government departments, as well as Local
Elayne has thus worked in consultancy,
development, sales, implementation and support
of shared commercial information systems and PC
Teaching experience includes professional
training in companies, and short course
development for the European Social Fund;
professional bodies; and international
organisations, as well as for the HE sector.