Elayne Coakes BA, MSc, PGCertEd, PhD is a Senior
Lecturer, Westminster Business School,
Westminster University, London UK where she is a
member of the External Strategy Group; and is a
Fellow of the HEA. Her membership of
professional bodies included MBCS, and the
Operational Research Society [UK] for whom she
ran professional updating courses on using
knowledge management for risk management. She
was also a chartered member of the CIPD.
Alongside her university works she is also a
professional consultant and is an Associate at
as well as being an Associate of
The Leadership Alliance
Inc. Additionally she consults in
Change Management and Innovation - running
workshops and developing plans.
Elayne has published widely and is active in
promoting the sociotechnical view of knowledge
management systems development and
implementation, and has both written and edited
a number of books, articles and book chapters in
this field; and was Editor-in-Chief of the
International Journal of Sociotechnology and
Knowledge Development published by IGI Press
until late in 2012.
In particular she pursues research regarding the
inter-relationships between humans, knowledge
and learning; and the impact on innovation that
supports new products, services and systems
within organisations. Recently she has been
concentrating most on the Innovation process
within the organisation and the impact of
developing different strategies and their social
and organisational impact, including how this
may lead to organisational makeover and renewal.
Her past work experience includes supervision of
software training within the IT department of an
international engineering contractor, being a
director of a small software company, and as
being the lead partner in a computer training
firm which held Government grants for
consultancy for software choice and
implementation within SMEs.
Current Consultancy experience in large and
small enterprises has provided Elayne with
extensive applied business experience. Clients
have included major companies in office
automation, office equipment, professional
bodies, and UK government departments, as well
as Local Government administration.
Teaching experience includes professional
training in companies, and short course
development for the European Social Fund;
professional bodies; and international
organisations, as well as for the HE sector.